Shipping & returns
We ship your order from Austria. Once your order leaves our warehouse, we will send you a confirmation email with a tracking number and the details of the courrier service that the order has been dispatched.
As for the costs, we offer free shipping for order over 1000 euros. Please refer to our table for the exact shipping costs per country.
The shipping time within Europe generally takes between 2 – 5 working days. For shipment outside the EU, I recommend consulting our table to obtain accurate information.
|2-5 working days
|4-8 working days
|10-15 working days
|Step 1: Prepare your return
Your order can be returned within 14 days without giving a reason. Please use our revocation form which was sent to you by e-mail. If you can’t find the e-mail, you can download the form here.
|Step 2: Prepare the parcel
Place the item which you wish to return together with the completed revocation form in the parcel. Please ensure that the goods are in their original condition. Then pack the goods and seal the parcel securely.
|Step 3: Send the parcel
Address the return to:
Getzner Handel GmbH
6890 Lustenau, Österreich
Please hand the addressed parcel over to your nearest shipping service provider and make sure to obtain a shipping confirmation.
If you have any questions or issues regarding your shipment, please feel free to contact our customer service team at
c2hvcEBnZXR6bmVyLmF0. We will be happy to assist you.