Privacy policy

This website is operated by Getzner Handel GmbH (hereinafter referred to as "we" or "ourselves"). This Privacy Policy explains how we, as the entity that is deemed to be legally responsible for data privacy under data protection law, process your personally identifiable data in connection with this website.
 

1. What data do we process about you?

On the basis of our legitimate interests within the meaning of Article 6 (1) (f) GDPR, we (or our hosting provider) collect data on every access to the server on which this service is located, so-called server log files. The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

We also process the information that you provide yourself when you fill out the contact form, sign up for our newsletter, create a customer account, or place an order. When you create a customer account, we will also process your order history.
 

2. Cookies

 "Cookies” are small files that are stored on the computers of the users. Cookies can be used to store different types of information. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after his or her visit to an online service. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online offer and closes his or her browser. The contents of a shopping basket in an online shop or a login status, for example, can be stored in such a cookie. Cookies that remain stored even after the browser is closed are referred to as “permanent” or “persistent”. For example, the login status can be stored when users return to the same site after several days. The interests of the users can also be stored in such a cookie. These interests are used for range measurement or marketing purposes. “Third-party cookies” are cookies offered by providers other than the controller that operates the online offer (otherwise, if they are only the cookies of the controller, they are referred to as “first-party cookies”). We may use temporary and permanent cookies and explain this in our Privacy Policy. If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser.

Detailed information on how to deactivate cookies in common browsers is provided by the following:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari

The exclusion of cookies can lead to functional restrictions of this online offer!

For many services, especially in the case of tracking, a general objection to the use of cookies used for online marketing purposes can be declared via the US website www.aboutads.info or the EU website www.youronlinechoices.com. In addition, you can disable the storage of cookies by deactivating them in the browser settings. Please note that you may then not be able to use all the functions of this online offer.

When you visit our website, the "Cookie Settings" info banner will appear, informing you of the use of cookies on our website as outlined in this Privacy Policy. It will also list the cookies used and the data collected by them, and allow you to consent to the use of certain cookies. By giving your consent, you are agreeing to the use of the cookies concerned and the associated processing of data. You can revoke this consent at any time by either changing the cookie settings on our website or your browser settings. This revocation does not affect the legality of the processing carried out on the basis of the consent up to the revocation.

Some functions of this website require cookies. Cookies are technically necessary for these functions. For example, these include, country settings, login, product selection, the shopping basket, the ordering process, and the saving of search terms on our website. The cookie that stores your consent to the use of certain cookies is also included as well as the cookies of our content management system from Ibexa. The purpose of these cookies is to offer and execute these functions. Our legal basis for setting the technically necessary cookies and the processing associated with them is our legitimate interest in order to achieve these purposes.

On our website, we use cookies that enable us to analyse your surfing and usage behaviour on our website. These are cookies from Google Analytics (you can find out more about this under point 8). We use these cookies to analyse which search terms you enter on our website, which functions you use, how often and for how long, and which sub-pages of our website you visit, for how long and how often. The data collected in this way is pseudonymised by technical precautions. This means that the data can no longer be assigned to you. Nor will the data be stored together with your other data. The data collected enables us to continuously optimise our website and its functions and to adapt them to your needs. Our legal basis for setting the cookies used for this purpose and the processing associated with them is your consent, which you can revoke at any time.

For advertising purposes and conversion measurement, our website uses the Meta Pixel of Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") as well as the TikTok Pixel owned by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok”). For more information on this, please refer to point 10 of this Privacy Policy. Our legal basis for setting the cookies used for this purpose and the processing associated with them is your consent, which you can revoke at any time.
 

3. Processing purposes

We will process your personally identifiable information for the following purposes:

1. to make this website and its features available to you as well as to continuously improve and develop this website;
2. to be able to detect, prevent and investigate attacks on our website;
3. to respond to your requests;
4. to market our online shop as effectively as possible by ensuring a secure shopping experience;
5. to offer you buyer protection for your orders in our online shop, including the option of verified reviews,
6. to send you our newsletter and to conduct surveys about satisfaction with our products and services;
7. to create and manage your customer account;
8. to analyse the use you make of our website, to carry out conversion measurements and remarketing as well as to be able to compile usage statistics;
9. to process your orders in our online shop (including payment and the dispatch/transport of goods).
    

4. Legal basis for processing

The legal basis for processing your personal data is:

•  for the processing operations listed under 3 (a) to (e): our overriding legitimate interest, which consists in achieving the purposes set out in points 3 (a) to (e) above;
• for sending you our newsletter and customer surveys: Section 174 (4) of the Telecommunications Act (TKG) (Austria) or Section 7 (3) of the Unfair Commercial Practices Act (dUWG) (Germany) or comparable provisions in other countries, provided that we have obtained your email address in connection with the sale of goods to you, or, your consent;
• for the processing operations listed under 3 (f)to (h): your consent;
• for the processing of your orders: the necessity for the performance of the contract concluded with you.

You may withdraw any consent you have given at any time, without affecting the lawfulness of any processing carried out on the basis of that consent prior to its withdrawal.
 

5. Transmission of your personal data

We will transmit your personal data for the above stated purposes relevant to the specific case to the following recipients:

• IT service providers used by us, namely our agency Logic Joe GmbH, Vorsetzen 53, 20459 Hamburg and for hosting our website Platforms SH, Koblenzerstrasse 11, 50968 Cologne, Germany.
• Google LLC, 1600 Amphitheatre Parkway 1600, Mountain View, CA 94043, USA (see point 8)
• Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (see point 8)
• Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (see point 9 and 10)
• Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook, see point 10)
• Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Facebook, see point 10)
• TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (TikTok, see point 10)
• Walls.io, Schoenbrunner Strasse 213/2153, 3^rd Floor, A-1120 Vienna (Social Media Wall, see point 11)
• Sendinblue GmbH, Köpenicker Straße 126, D-10179 Berlin (Newsletter service provider, see point 12)
• Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”, see point 13)
• The shipping, warehousing and transport service providers that we use are provided with the delivery address and, where applicable, your mobile phone number for the delivery of the goods you have ordered
• the relevant bank or credit institution (which receives the bank transfer details), and the payment service providers used, which are currently Saferpay (PAYONE GmbH, Austrian branch, Am Belvedere 10, 1100 Vienna, Austria, Commercial Register: Vienna Commercial Court, FN 366044 a) and Klarna (Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden, Reg no: 556737-0431)

We use the payment service providers listed above to process payments. This means that the payment service provider receives the order details (name, address, email address where applicable, products/services, order number, prices), payment details (bank account details, credit card number where applicable, including expiry date and CVC code) and the IP address.

Some of the recipients stated above are located outside the European Economic Area (EEA) or process your personal data there. The level of data protection outside the EEA may not be the same as in your own country. However, we will only transmit your personal data to countries that offer an adequate level of data protection as confirmed by the EU Commission.

Google LLC and Meta Platforms Inc. are certified under the EU-US Data Privacy Framework and, as a result, are obliged to comply with the requirements of European data protection law.
 

6. Retention period

We will store the data referred to in the first paragraph of point 1 for seven days. The data will be stored for longer if and for as long as this is necessary in order to investigate identified attacks on our website, but in any case no longer than eight weeks.

We will retain data that we process on the basis of your consent until we receive your revocation.

Once you create a customer account, we will store your personal details for as long as your account remains active.

We retain data relating to order processing (correspondence, order details, order confirmation details, invoice details, delivery note details, payment details) for three years from delivery; we retain the data relevant for tax purposes (invoice details, delivery note details, payment details) for seven years from delivery.

7. Your rights in connection with personal data

According to the provisions made under the applicable data protection law, you have the right to obtain information about the data stored about you and the right to ask for this data to be corrected or deleted; you may also limit or object to the processing or transmission of this data.

You have in particular the right to object to data processing where we rely on a legitimate interest.

Under the applicable data protection law, you have the right to lodge a complaint with a supervisory body in the EU should you believe that there has been a breach of data protection law.
 

8. Google Analytics

This website uses Google Analytics 4, a web analysis service offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; (“Google”). Google Analytics 4 uses cookies, scripts and pixels to analyse your use of the website. For example, the time spent on the website is recorded as well as the language and location, the browser used to access the website, the operating system and the screen size, and events such as clicks, scrolls, downloads and page views.

Google Analytics 4 uses algorithms and machine learning to recognise usage behaviour across devices from the data and events collected, and in this way automatically combines the sessions into a uniform user experience across devices, via identifiers (user ID, Google ID, device ID) that Google stores in your terminal device by means of cookies.

According to Google, the information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in Ireland. We do not store any of your data collected in connection with Google Analytics 4.

The IP anonymisation is preset for Google Analytics 4.

Google will use the information collected to evaluate your use of the website, to compile reports about the website activities and to perform further services linked to the use of the website and the internet on our behalf.

The tracking technologies described above are used on the basis of the consent you have given in the cookie settings, which you can revoke at any time, with effect for the future, by deactivating the tracking there.

You can prevent the storage of cookies in general by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting your data in connection with Google Analytics by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

You can learn more about Google's terms and conditions of use and Google's privacy policy at http://www.google.com/analytics/terms/de.html or at https://www.google.at/intl/at/policies/.
 

9. Online social media presence and Google Web Fonts

Links to our online presence on social networks are embedded in our website. The links are identified by the generally known icons of these networks. If you click on these icons, the link associated with the respective icon will take you to our respective online presence. At the moment, this only affects Instagram.

This website uses so-called web fonts provided by Google for the uniform display of fonts. Google Fonts are installed locally. There is no connection to Google's servers.
 

10.1 Meta Pixel

For conversion measurement via Instagram, this website uses the Meta Pixel of Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and for the European Union of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). A pixel is set when someone visits the website via Instagram, WhatsApp or Facebook (e.g. a campaign launched there). 

The Meta Pixel can be used, on the one hand, to track the behaviour of website visitors after they have been redirected to the provider's website by clicking on a Meta ad and, on the other hand, to display advertisements of the provider to visitors who log in to a Meta application. This allows the effectiveness of the Meta ads to be evaluated for statistical and market research purposes as well as the optimisation of future advertising measures.

The use of the Meta Pixel and the associated tracking is based on your consent, which you provide when you consent to our cookies. You can revoke this consent at any time with effect for the future. You can also revoke this consent by deactivating it in your Facebook account.

The data collected is completely anonymous to us and we cannot draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a link to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data use policy. This enables Facebook to place advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us. You can find further information on protecting your privacy in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

You can deactivate the “Custom Audiences” remarketing function in the section for settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.
 

10.2 TikTok-Pixel

This website uses the TikTok pixel provided by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok”). The pixel is a tracking plugin; it is a JavaScript code that we have embedded in our website.

TikTok Pixel is an analytics tool that helps us better understand the behaviour of our customers in our online shop, so that we can make our advertising campaigns more effective, optimise our conversion rate and improve our services. The pixel helps us:

• When measuring campaign performance. Using the events we have defined, we can analyse the purchases made as a result of our TikTok ads.
• When optimising ad delivery. By comparing our sales figures with our ad performance, we can tailor our ad campaigns to target those TikTok users who might be interested in our products.
• When creating events. Using the TikTok pixel, we can collect information about whether a buyer has performed a specific action (e.g. added a product to their basket or proceeded to checkout).
• When creating target groups based on customer behaviour. We can create target groups based on the behaviour of customers in our online shop, and use this information to tailor our advertising campaigns to specific audiences.

The pixel collects information available via standard web browsers, such as Chrome. These include:

• Information about ads/events: Information about ads that TikTok users have clicked on, or events that have been triggered.
• Timestamps: These are used to determine when website actions took place (e.g. page views, product purchases).
• IP address: This is used to determine the geographical location of an event.
• User agent: This is used to determine the device brand, model, operating system and browser information.
• Cookies: These are used to measure, optimise and target our campaigns.
• Metadata and button clicks: User behaviour is recorded, including which buttons are clicked and which subpages are visited.

Tracking takes place regardless of whether you have a TikTok account or not. If you have a TikTok account, it is likely that TikTok will link the tracked information to your TikTok account. In your account settings, you can specify which information may be shared and which may not.

The use of the TikTok Pixel and the associated tracking is based on your consent, which you provide when you consent to our cookies. You can revoke this consent at any time with effect for the future.
 

11. Social Media Wall (Walls.io)

On our website, we have embedded a social media wall that displays content concerning us that has been generated by users of social networks, in particular postings. For this social media wall, we use the services and solutions of Walls.io, Schoenbrunner Strasse 213/2153, 3^rd floor, A-1120 Vienna. Walls.io does not use tracking cookies.

The Social Media Wall only publishes content that has been made publicly accessible by the users of the social networks in accordance with the terms of use there. Only public posts and data from accounts are accessed via the public interfaces of the social networks. These are distributed by the respective user of the social network as the person concerned as “public” in the sense of the terms of use there. In this process, the tapped content is not uploaded directly from the social network but from the Walls.io server to our social media wall.

The legal basis for this processing is our legitimate interest in supporting our marketing activities by finding, accompanying and displaying user-generated content about us on our website.

By classifying your content as non-public in accordance with the terms of use of the social network, you can prevent publication of any of your content concerning us that is published on social networks.
 

12. Newsletter

You will only have to provide us with an email address if you wish to receive the newsletter offered on the website. No further data is required.

If you voluntarily provide your first and last name, we can address you personally in the newsletter.

We use the data you make available to us exclusively for the purpose of sending out our newsletter with information about our products and services, about offers or news about our company and for surveys about satisfaction with our products and services.

After you have registered for the newsletter, you will receive a confirmation email from us so that we can check whether you are actually the owner of the email address provided and whether you have really agreed to receiving the newsletter. Only when you confirm this email will you be registered for the newsletter (double opt-in).

When you register for the newsletter, we store the IP address provided by your Internet service provider (ISP) as well as the date and time of registration in order to be able to track any possible misuse of your email address at a later date.

Your interaction as a recipient of the newsletter with the newsletter email and your click and opening behaviour in the newsletter are tracked. The data is stored about who opens our newsletters, how often and what content he/she clicks on. We use this data to constantly improve our newsletter.

The processing of data for the purpose of analysing usage and click behaviour is carried out on the basis of your consent. You can also revoke this consent at any time with effect for the future, for example via the "unsubscribe" link in the newsletter. You can also send us your revocation by email to Ym91dGlxdWVAZ2V0em5lci5hdA==. The legality of the data processing already carried out on the basis of the consent up to the revocation remains unaffected by the revocation.

The data processed by us in connection with the newsletter will be stored by us until you unsubscribe from the newsletter and finally deleted after you unsubscribe to the newsletter.

For the processing and evaluation of our newsletter, we use Newsletter2Go, a software of Sendinblue GmbH, Koepenicker Strasse 126, D-10179 Berlin.
 

13. Trusted Shops

To ensure a secure shopping experience in our online shop and to provide verified reviews, we use the services of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”).

Trusted Shops widgets are integrated into this website to display their services (namely the Trustbadge = seal of approval and the current star rating) and to offer Trusted Shops products to buyers following an order (buyer protection and verified reviews). When you visit our website, the data technically required to display the Trustbadge (server log files), namely the IP address, date and time of access and the referring URL, is transmitted to Trusted Shops

The legal basis for this is our legitimate interest in ensuring the optimal marketing of our online shop and the products offered there by providing a secure shopping experience.

In accordance with Article 26 GDPR, we are jointly responsible with Trusted Shops SE for the processing of personal data carried out in connection with Trusted Shops, and we have entered into a joint controller agreement with Trusted Shops SE for this purpose, which you can read here. .

As part of the joint responsibility arrangement between us and Trusted Shops, should you have any questions regarding data protection or wish to exercise your rights, please contact Trusted Shops in the first instance using the contact details provided in their privacy policy. Regardless of this, you can always contact the data controller of your choice. Where necessary, your enquiry will be forwarded to the other data controller for a response.
 

1. Data processing through the integration of the Trustbadge / other widgets

The Trustbadge is provided by a US-based CDN (Content Delivery Network) provider. Service providers from the USA used by Trusted Shops are generally certified under the EU-US Data Privacy Framework (DPF). In the event that service providers who are used are not certified under the DPF, Trusted Shops includes standard contractual clauses as a suitable guarantee. 

When the Trustbadge is accessed, the web server automatically saves a so-called server log file. This file contains your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data), and documents the access. The IP address is anonymised immediately after collection, so that the stored data cannot be linked to you personally. The anonymised data is used primarily for statistical purposes and for error analysis.
 

2. Data processing following the completion of an order for the purpose of buyer protection (including invitations to leave a review)

When you complete your order, the Trustbadge accesses your email address, which is then hashed using a cryptographic one-way function. This hash value is then sent to Trusted Shops along with the order details. This is to check whether you are already registered for Trusted Shops services. Where this is the case, the data will be processed further in accordance with the contractual agreement between you and Trusted Shops.

If you have not yet registered for the services, you will be given the opportunity to register for the use of the services of Trusted Shops (buyer protection including the option to leave verified reviews) via the Trustcard displayed on the order confirmation page. In doing so, you will enter into a user agreement with Trusted Shops.

When you do this, the Trustbadge accesses the following information stored on the device you are using: order total, order number and email address. This is necessary so that Trusted Shops can offer you buyer protection.

Data will only be transferred to Trusted Shops – with the exception of the hashed email address – once you have actively opted to take out buyer protection by clicking the button labelled as such on the Trustcard. Should you decide to use the services, further processing will be governed by the contractual agreement with Trusted Shops in accordance with Article 6 (1) (b) GDPR. This is to enable your registration for buyer protection to be completed and secure your order as well as subsequently send you review invitations by email.

The legal basis for transmitting your hashed email address to Trusted Shops to determine whether you are already a Trusted Shops customer is our legitimate interest (and that of Trusted Shops) in presenting our online offering as a certified online shop, in ensuring the service is user-friendly, and in providing specific features (buyer protection and verified review options).

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Article 6 (1) (f) GDPR for the purpose of ensuring smooth operations. Processing may take place in third countries (the USA and Israel).
Service providers from the USA used by Trusted Shops are generally certified under the EU-US Data Privacy Framework (DPF). In the event that service providers from the US who are used are not certified under the DPF, Trusted Shops includes standard contractual clauses as a suitable guarantee. The EU has issued an adequacy decision for Israel, certifying that Israel provides an adequate level of protection for the transfer of personal data.
 

3. Data processing via the review link (‘Rate Now Link’)

Customers who subscribe to our newsletter also have the option to leave reviews for their orders by following the link in the newsletter.
 

14. Our contact details

Should you have further questions or concerns about the collection of your personally identifiable information, please contact us:

Getzner Handel GmbH
Wiesenstrasse 19, 6890 Lustenau, Austria
Ph +43 5577 84641
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Last updated in February 2026.