Please select a language:

Privacy policy

Data Privacy Statement

This website is operated by Getzner Handel GmbH ("we" or "us"). This Data Privacy Statement outlines how we, as controller, process your personal data in connection with this website.

 

1. Categories of processed data
Based on our legitimate interests according to Article 6 (1)(f) GDPR, we or our hosting providers will collect data on every access to the server which hosts the services (so-called server log files). Access data include the name of the website visited, the name of the file that was retrieved, and the date and time when it was retrieved, the data volume transferred, status of successful transfer, type and version of browser, user's operating system, referrer - URL (the site visited before), IP address, and requesting provider. 

Furthermore, we will process the information which you have provided when you completed the contact form, subscribed to our newsletter, created a customer account, or placed an order. We will also process your order history when you create an account.

 

2. Cookies
“Cookies” are small files that are stored on the computers of the users. Cookies can be used to store different types of information. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after his or her visit to an online service. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online offer and closes his or her browser. The contents of a shopping basket in an online shop or a login status, for example, can be stored in such a cookie. Cookies that remain stored even after the browser is closed are referred to as “permanent” or “persistent”. For example, the login status can be stored when users return to the same site after several days. The interests of the users can also be stored in such a cookie. These interests are used for range measurement or marketing purposes. “Third-party cookies” are cookies offered by providers other than the con-troller that operates the online offer (otherwise, if they are only the cookies of the controller, they are referred to as “first-party cookies”). We may use temporary and permanent cookies and explain this in our privacy policy. If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser.

Detailed information on how to deactivate cookies in common browsers is provided by the following:

The exclusion of cookies can lead to functional restrictions of this online offer!

For many services, especially in the case of tracking, a general objection to the use of cookies used for online marketing purposes can be declared via the US website www.aboutads.info or the EU website www.youronlinechoices.com. In addition, you can disable the storage of cookies by deactivating them in the browser settings. Please note that you may then not be able to use all the functions of this online offer.

When you visit our website, the "Cookie Settings" info banner will appear, informing you of the use of cookies on our website as outlined in this Privacy Policy. It will also list the cookies used and the data collected by them, and allow you to consent to the use of certain cookies. By giving your consent, you are agreeing to the use of the cookies concerned and the associated processing of data. You can revoke this consent at any time by either changing the cookie settings on our website or your browser settings. This revocation does not affect the legality of the processing carried out on the basis of the consent up to the revocation.

Some functions of this website require cookies. Cookies are technically necessary for these functions. For example, this includes the country settings or the saving of search terms on our website. The cookie that stores your consent to the use of certain cookies is also included, as well as the cookies of our content management system from Ibexa. The purpose of these cookies is to offer and execute these functions. Our legal basis for setting the technically necessary cookies and the processing associated with them is our legitimate interest, which is to achieve these purposes.

On our website, we use cookies that enable us to analyse your surfing and usage behaviour on our website. These are cookies from Google Analytics (you can find out more about this under point 2.4). We use these cookies to analyse which search terms you enter on our website, which functions you use, how often and for how long, and which sub-pages of our website you visit, for how long and how often. The data collected in this way is pseudonymised by technical precautions. This means that the data can no longer be assigned to you. Nor will the data be stored together with your other data. The data collected enables us to continuously optimise our website and its functions and to adapt them to your needs. Our legal basis for setting the cookies used for this purpose and the processing associated with them is your consent, which you can revoke at any time.

For advertising purposes and conversion measurement, our website uses the Meta Pixel of Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). For more information on this, please refer to point 2.9 of this Privacy Policy. Our legal basis for setting the cookies used for this purpose and the processing associated with them is your consent, which you can revoke at any time.

 

3. Purposes for which we process data
We will process your personal data for the following purposes:

  1. to make this website and its functionality available to you and to further improve and develop this website;
  2. to detect, prevent, and investigate attacks on our website;
  3. to respond to your requests;
  4. to send you our newsletter and to carry out surveys regarding satisfaction with our products and services;
  5. to create and to manage your customer account;
  6. to analyse your use of our website, to measure conversion, to carry out remarketing measures, and to create user statistics;
  7. to process orders in our online shop (including payment and shipment/transport of products).

 

4. Legal basis of processing operations
We lawfully process your personal data:

  1. to carry out the processing operations referred to in paragraphs 3 a-c in accordance with our overriding legitimate interests to achieve the purposes mentioned in para-graphs 3 a-c;
  2. to send you our newsletter and our customer surveys according to Section 174 (4) TKG (Austria) or Section 7 (3) dUWG (Germany) or comparable legislation in other jurisdictions, provided that we have received your email address in connection with the sale of products to you, otherwise based on your consent;
  3. to carry out the processing operations referred to in paragraphs 3 e-f based on your consent;
  4. to process your orders based on the necessity to perform the contract concluded with you.

You may withdraw your consents at any time, independently of one another; this will not affect the lawfulness of processing operations conducted prior to the date on which you withdrew your consent.

 

5. Transfer of personal data
For the purposes set out above, we will transfer your personal data which are relevant in a particular case to the following recipients:

  • to our IT service providers, namely our agency Logic Joe GmbH, of Vorsetzen 53, 20459 Hamburg, and to Platforms SH, Koblenzerstraße 11, 50968 Cologne, Germany, to host our website.
  • to Google Inc., of 1600 Amphitheatre 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (see Section 8)
  • to Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (see Section 8)
  • to Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (see Sections 9 and 10)
  • to Meta Platforms Inc., of 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook, see Section 10)
  • to Meta Platforms Ireland Limited, of 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Facebook, see Section 10)
  • to Walls.io, of Schönbrunner Straße 213/2153, 3rd floor, A-1120 Vienna (Social Media Wall, see Section 11)
  • to Sendinblue GmbH, of Köpenicker Straße 126, D-10179 Berlin (Newsletter service provider, see Section 12)
  • We will give forwarding agents, warehouses and transport services providers the de-livery address and your cell phone number, if necessary, to allow them to deliver the products you have ordered.
  • to the relevant bank / credit institution (will receive the payment transfer details) and to payment services providers, currently Saferpay (PAYONE GmbH, Austrian branch, of Am Belvedere 10, 1100 Vienna, Austria, company register: Vienna Commercial Court, FN 366044 a) and Klarna (Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden, Reg no: 556737-0431)

We have engaged the payment services providers referred to above to process the payments. For this purpose, the provider will receive the order information (name, address, email address, if any, products/ services, order number, prices), payment data (bank, credit card number, if any, with date of expiry and CVC code), and IP address.

Some of the recipients referred to above may be located, or process personal data, outside the European Economic Area (EEA). The level of data protection outside the EEA may not be the same as the level of protection in your country. However, we will only transfer your personal data to recipients in countries listed by the European Commission as having an adequate level of data protection.

Google LLC and Meta Platforms Inc. are certified under the EU-US Data Privacy Framework and are therefore obliged to comply with the requirements of European data protection law.

The transfer of data to YouTube in the USA takes place without appropriate guarantees pursuant to the GDPR. There is a risk that this recipient may not be able to comply with the requirements of European data protection because of the EU standard data protection clauses we have concluded with this provider. US data protection law does not grant your data the same protection as the GDPR; in particular, you only have very limited data subject rights. There is also a risk that US authorities may access your data for control and monitoring purposes.

 

6. Retention periods
The data referred to in the first paragraph of Section 1 will be retained for seven days. We will keep data for longer periods only if and as long as this is necessary to examine detected attacks on our website, but not longer than eight weeks.

We keep data that are processed based on your consent until we receive notice by which you withdraw your consent.

If you create a customer account, we will keep your basic information as long as your account exists.

We will keep data relating to the processing of orders (correspondence, data relating to orders, order confirmations, invoices, delivery notes, payments) three years of the date on which the shipment was sent. Any data which are relevant for the purpose of tax law (relating to invoices, delivery notes, payments) are kept seven years of the date on which the shipment was sent.

 

7. Your rights in respect of personal data 
Consistent with applicable data protection laws, you may request information on your personal data, request rectification and erasure of data, restrict processing, object to processing, and request data portability.

You may in particular object to processing operations which we conducted based on a legitimate interest.

Subject to applicable data protection laws, you have the right to file a complaint with an EU supervisory authority if you feel that an infringement of data protection laws has occurred.

 

8. Google Analytics
This website uses Google Analytics 4, a web analysis service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; (“Google”). Google Analytics 4 uses cookies, scripts and pixels to analyse your use of the website. For example, the time spent on the website is recorded as well as the language and location, the browser used to access the website, the operating system and the screen size, and events such as clicks, scrolls, downloads and page views.

Google Analytics 4 uses algorithms and machine learning to recognise usage behaviour across devices from the data and events collected, and in this way automatically combines the sessions into a uniform user experience across devices, via identifiers (user ID, Google ID, device ID) that Google stores in your terminal device by means of cookies.

According to Google, the information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in Ireland. We do not store any of your data collected by Google Analytics 4.

The IP anonymisation is preset for Google Analytics 4.

Google will use the information collected to evaluate your use of the website, to compile reports about the website activities and to perform further services linked to the use of the website and the internet on our behalf.

The tracking technologies described above are used on the basis of the consent you have given in the cookie settings, which you can revoke at any time, with effect for the future, by deactivating the tracking there.

You can prevent the storage of cookies in general by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting your data in connection with Google Analytics by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en

You can learn more about Google's terms and conditions of use and Google's data privacy policy at https://www.google.com/analytics/terms/de.html or at https://www.google.at/intl/at/policies/ 

 

9. Social media and Google Web Fonts
Links to our online presence on social networks are embedded in our website. The links are identified by the generally known icons of these networks. If you click on these icons, the link associated with the respective icon will take you to our respective online presence. You can find out which online presence we have and which data processing can be linked to a visit to this online presence in the following text.

This website uses so-called web fonts provided by Google to ensure a standard presentation of fonts. Google fonts are installed locally. There is no connection to Google servers in this context.

 

10. Meta Pixel
Our website uses the Meta Pixel of Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and for the European Union of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") for conversion measurement.

The Meta Pixel can be used, on the one hand, to track the behaviour of visitors to the site after they have been redirected to the provider's website by clicking on a Facebook ad and, on the other hand, to display advertisements of the provider to site visitors who log in to Facebook. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes as well as the optimisation of future advertising measures.

The use of the Meta Pixel and the associated tracking is based on your consent, which you provide when you consent to our cookies. You can revoke this consent at any time with effect for the future. You can also revoke this consent by deactivating it in your Facebook account.

As the operator of this website, the data collected is completely anonymous and we cannot draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a link to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data use policy. This enables Facebook to place advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator. You can find further information on protecting your privacy in Facebook's privacy policy: https://www.facebook.com/about/privacy/

You can deactivate the “Custom Audiences” remarketing function in the section for settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: https://www.youronlinechoices.com/de/praferenzmanagement/

 

11. Social Media Wall (Walls.io)
On our website, we have embedded a social media wall that displays content concerning us that has been generated by users of social networks, in particular postings. For this social media wall, we use the services and solutions of Walls.io, Schönbrunner Straße 213/2153, 3rd floor, A-1120 Vienna. Walls.io does not use tracking cookies.

The Social Media Wall only publishes content that has been made publicly accessible by the users of the social networks in accordance with the terms of use there. Only public posts and data from accounts are ac-cessed via the public interfaces of the social networks. These are distributed by the respective user of the social network as the person concerned as “public” in the sense of the terms of use there. In this process, the tapped content is not uploaded directly from the social network but from the Walls.io server to our social media wall.

The legal basis for this processing is our legitimate interest in supporting our marketing activities by finding, accompanying and displaying user-generated content about us on our website.

By classifying your content as non-public in accordance with the terms of use of the social network, you can prevent publication of your content concerning us that is published on social networks

 

12. Newsletter
You will only have to provide us with an email address if you wish to receive the newsletter offered on the website. No further data is required.

If you voluntarily provide your first and last name, we can address you personally in the newsletter.

We use the data you make available to us exclusively for the purpose of sending out our newsletter with information about our products and services, about offers or news about our company and for surveys about satisfaction with our products and services.

After you have registered for the newsletter, you will receive a confirmation email from us so that we can check whether you are actually the owner of the email address provided and whether you have really agreed to receiving the newsletter. Only when you confirm this email will you be registered for the newsletter (double opt-in).

When you register for the newsletter, we store the IP address provided by your Internet service provider (ISP) as well as the date and time of registration in order to be able to track any possible misuse of your email address at a later date.

Your interaction as a recipient of the newsletter with the newsletter email and your click and opening behaviour in the newsletter are tracked. The data is stored about who opens our newsletters, how often and what content he/she clicks on. We use this data to constantly improve our newsletter.

Your consent is the basis for processing the data for the purpose of sending you our newsletter and evaluating your usage and click behaviour. You can also revoke this consent at any time with effect for the future, for example via the "unsubscribe" link in the newsletter. You can also send us your revocation by email to ZGF0ZW5zY2h1dHpAZ2V0em5lci5hdA==. The legality of the data processing already carried out on the basis of the consent up to the revocation remains unaffected by the revocation 

The data processed by us in connection with the newsletter will be stored by us until you unsubscribe from the newsletter and finally deleted after you unsubscribe to the newsletter.

For the processing and evaluation of our newsletter, we use Newsletter2Go, a software of Sendinblue GmbH, Köpenicker Straße 126, D-10179 Berlin.

 

13. Our contact details
Please address any questions or inquiries in connection with the processing of your personal data to:

Getzner Handel GmbH
Wiesenstraße 19, 6890 Lustenau, Austria
T +43 5577 84641
E  Ym91dGlxdWVAZ2V0em5lci5hdA==

 

14. Änderung der Datenschutzerklärung
We will publish any changes of the content and/or changes in legislation relating to this Privacy Statement at www.getzner-official.at/en/privacy-policy. We therefore ask you to always note the date of the most recent version. 

Data Privacy Statement last updated in February 2024